Customer Support FAQ

Customer Service Hours

Our customer service team is available from 8am - 5pm AEST Monday to Friday.

Excludes public holidays.

Please allow up to 3 business days for a response from our customer service team.

Who can I contact for help with my order?

We're here to help! If you need assistance with your order, you can reach our Customer Service team via email at customerservice@theskinscue.com.

Live chat support?

We do not offer live chat support at this stage. However, you are welcome to contact us via email, and we aim to respond 3 business days.

How can I contact you?

You can reach us at customerservice@theskinscue.com for any enquiries.