You can track your order by visiting the tracking page located at the bottom of our website or directly via this link Track Your Parcel

Orders are processed according to the Australian Eastern Standard Time (AEST) time zone.

Daily order cut-off times may vary depending on our dispatch partner schedules.

You can view our full shipping policy at the bottom of our website or directly via this link Shipping Policy

All orders are processed within 3 business days of being placed.

During peak or sale periods, processing times may extend by up to 2 additional days.

Once your order has been processed, you’ll receive a confirmation email with your dispatch details.

Please note, any out of stock items could take longer for items to be placed.

Once your order has been placed, the delivery timeframes are subject to their capacity to meet the below timeframes.

Australia: 20 Days

UK: 20 Days

United States: 20 Days

Anywhere else in the world: 20 Days

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

You can find our full refund policy at the bottom of our website or by clicking this link Refund Policy

If you're not completely satisfied with your purchase, you can return it within 14 days of receiving your order for a full refund to your original payment method.

To start a return, please email us at customerservice@theskinscue.com with your order number, and we’ll provide you with the return address.

Return shipping costs are the responsibility of the customer, unless the item is incorrect or defective.

If you've received an incorrect or defective item, please contact us at customerservice@theskinscue.com.

We’ll assess the situation and offer a resolution, which may include a replacement, discount, or refund.

Items must be returned in their original condition, with all tags attached and in original packaging.

No, all sale items are final sale and cannot be returned or refunded.

We're here to help! If you need assistance with your order, you can reach our Customer Service team via email at customerservice@theskinscue.com.

You can reach us at customerservice@theskinscue.com for any enquiries.

We do not offer live chat support at this stage. However, you are welcome to contact us via email, and we aim to respond 3 business days.

For your convenience, a tailored FAQ section is available at the bottom of every product page.

Simply scroll down the page of the product to view common questions and answers related to each specific item. It includes information on how to use, directions of use, is this product suitable for me, ingredients and more.

Please note that The Skins Cue will only contact you using official email addresses ending in @theskinscue.com.

If you ever have concerns about the legitimacy of any communication, please reach out to us directly at customerservice@theskinscue.com.